Returns Policy | Fine Art Acrylic Prints | Paytone Impressions

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Returns Policy

Faulty Or Damaged Goods

We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.

If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.

All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us so we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!


You may cancel an order, up and until the time your order has been dispatched. In this case, we will reimburse you in the form of store credit. After an order has been dispatched, cancellations or changes will not be possible. As we endeavor to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.

Change Of Mind

We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice.